I recently read the book Crucial Conversations, when I came across a section that hit me as being very applicable to the purchased services sourcing process. It offered a new way of looking at how decisions are made and what factors are important in determining the best method.
Let’s review the methods for decision making, their strengths, and how to apply each to make the best decisions for you.
Methods of Decision Making
The Command method is when decisions are made without involving others. This can also be called authoritative and is, of course, the fastest option because you aren’t delayed by other people offering their opinions or discussing other solutions.