8 Data Points Every Healthcare CFO Should Monitor for Better Cost Control

Key Takeaways

Monitoring labor, supply chain, asset utilization, and revenue cycle data enables CFOs to control costs and stay ahead of financial risks. These metrics reveal waste, guide staffing decisions, and strengthen day-to-day decision-making. With Valify, hospitals gain continuous tracking across all major spend categories, delivering clearer visibility, stronger margins, and the financial stability needed in today’s demanding healthcare landscape.

Ask any healthcare CFO about their top concerns, and the answers are remarkably consistent: rising operating costs, tight labor markets, supply chain challenges, and the pressure to deliver more services with less funding. In today’s financial environment, the line between breaking even and running a deficit often comes down to one factor: how closely you monitor the numbers that matter most.

Not all data carries the same weight. Some metrics create more noise than value, leading to unnecessary distractions. When a CFO understands which factors truly matter, decisions become less reactive and far more strategic. This clarity makes it possible to spot risks before they reach the balance sheet, negotiate with confidence, and guide the organization toward stronger margins.

In this guide, eight crucial data points are outlined that every healthcare CFO should monitor—metrics that impact workforce stability, asset utilization, revenue cycle performance, and overall long-term financial sustainability. With Valify, hospitals can track these metrics more efficiently, gaining actionable insights that drive better financial and operational outcomes.

Why Data-Driven Decision-Making Is Non-Negotiable for CFOs

Escalating Costs & Shrinking Margins

Hospitals are facing pressure from both directions. The costs of salaries, contract labor, and hiring are constantly increasing. Additionally, due to inflation and supply chain issues, even the most basic goods are becoming increasingly expensive. There are also compliance requirements that involve costs for reporting, audits, new regulations, and cybersecurity safeguards.

Simultaneously, reimbursement models are changing in a way that will be more favorable to outcomes than to volume. Even the best-managed hospitals are finding themselves repeatedly adjusting their budgets as payer contracts are altered and patient populations shift to outpatient care.

In this environment, relying on instinct alone is no longer sufficient. Precise, reliable data has become the essential financial lifeline that guides every decision.

Complex Revenue Models Demand Better Visibility

Healthcare is no longer governed by simple fee-for-service billing. CFOs now navigate a world shaped by:

  • Bundled payments
  • Risk-sharing arrangements
  • Value-based care
  • Quality-tied reimbursements

Each model comes with its own metrics and financial triggers. The only way to manage them effectively is by maintaining tight control over performance indicators across departments.

From Reactive to Proactive Financial Management

Traditional financial management waits for month-end reports and reacts only after the damage is done. Today, that delay is simply too costly. CFOs now expect real-time visibility—giving them the power to act early and prevent wider repercussions, whether that means adjusting staffing levels, renegotiating contracts, or identifying a service line that’s quietly losing money.

When data is accessed and used regularly as a daily tool, rather than being reviewed and used as a historical summary, cost control is transformed into a more precise, rapid, and sustainable process.

8 Data Points Every Healthcare CFO Should Monitor

These eight indicators reflect where hospitals spend dollars—and where inefficiencies can quietly drain millions.

A. Workforce Efficiency

1. Labor Cost per Adjusted Patient Day

Labor is the largest controllable expense in healthcare. Even a small change in overtime or staffing can dramatically shift margins.

Why it matters:

This metric shows how much labor costs fluctuate with patient volume. If labor costs rise while adjusted patient days remain flat, it’s a clear signal that staffing models need attention.

Signals worth watching:

  • Over time, creeping above target levels
  • Growing reliance on agency or traveling staff
  • Productivity gaps between units

What CFOs should do:

Pair staffing analytics with flexible scheduling models. Work closely with nursing leadership to align resources with demand, not tradition.

2. Vacancy & Turnover Rates

It’s easy to underestimate how costly turnover really is. The financial impact isn’t just recruitment—it’s onboarding time, decreased productivity, overtime to fill gaps, and burnout among remaining staff.

Why it matters:

High turnover often indicates deeper issues: workload strain, culture concerns, and compensation misalignment.

Signals worth watching:

  • Unit-specific turnover spikes
  • Extended time-to-hire
  • Increased use of short-term contractors

CFO Action:

Support retention programs that deliver measurable ROI and help you keep the dedicated staff already contributing to your success.

B. Supply Chain & Purchased Services

3. Supply Cost per Case or Procedure

Every surgical case, imaging exam, or inpatient encounter has a supply profile. Small inefficiencies stack up quickly.

Why it matters:

When supply cost per case varies widely—for the same procedure type—it’s often tied to inconsistent product use, lack of standardization, or outdated vendor contracts.

CFO Action:

  • Standardize preference cards
  • Strengthen compliance with GPO contracts
  • Identify savings opportunities in purchased services

This metric often reveals waste that isn’t intentional—just unnoticed.

4. Purchased Services Spend by Vendor & Category

Purchased services represent a major spend area that’s often under-managed. Duplicate vendors, overlapping contracts, and unclear performance metrics are common.

Why it matters:

Hospitals may unknowingly work with more vendors than necessary. Redundant services create oversight challenges and dilute negotiating power.

CFO Action:

  • Consolidate vendors where appropriate
  • Renegotiate contracts based on performance
  • Track SLAs to ensure value

Careful oversight of purchased services can unlock hidden savings without cutting quality.

C. Operational & Asset Utilization

5. High-Cost Asset Utilization Rates

Hospitals invest heavily in imaging machines, surgical equipment, and monitoring systems. When those assets sit idle, the financial hit is immediate.

Why it matters:

Unused or underused equipment drains capital dollars without delivering ROI.

CFO Action:

  • Encourage departments to share assets
  • Lease underutilized equipment instead of buying
  • Review utilization before approving new purchases

Often, the issue is not overbuying—it’s a lack of visibility into current capacity.

D. Revenue Cycle & Margin Protection

7. Days in Accounts Receivable (A/R)

Cash flow determines how well a hospital can absorb rising costs and unexpected shifts. A/R days provide a window into the health of the revenue cycle.

Why it matters:

Delays in reimbursement hurt working capital. The longer claims remain unpaid, the harder it is for hospitals to fund day-to-day operations efficiently.

Signals to watch:

  • Growing denial rates
  • Rising rework costs
  • Aging A/R past 90 days

CFO Action:

  • Improve clean claim rates
  • Automate denial management
  • Strengthen payer communication

Small issues in the revenue cycle snowball quickly without close monitoring.

8. Net Margin by Service Line

Some departments generate steady margins; others quietly drain resources. CFOs need clarity on which service lines deserve expansion and which need intervention.

Why it matters:

Margin visibility ensures strategic resource allocation. Without it, profitable departments may be subsidizing underperforming ones.

CFO Action:

  • Grow high-margin programs
  • Redesign or sunset unprofitable lines
  • Align staffing and supply costs with volume trends

Service line strategy becomes far more effective with real-time margin data.

Integrating Data Points for Holistic Cost Control

Monitoring every metric one at a time is a good practice, but the real advantage comes from the insights gained by analyzing all the metrics together.

Data Dashboards & Analytics Platforms

With Valify, dashboards consolidate labor, supply chain, revenue cycle, and operational data into a single view. This unified perspective gives CFOs and department leaders a common reality—and a shared responsibility for outcomes.

Cross-Department Collaboration

Finance can’t fix inefficiencies by itself. When operations, clinical leadership, and supply chain teams all review the same figures, agreement becomes natural rather than forced.

Predictive Analytics

The patterns in staffing, equipment utilization, or revenue cycle performance can alert the organization to risks even before they appear in the financial statements. Predictive models catch CFOs as they prepare, rather than letting them react.

Conclusion

Today, hospitals are under financial stress that they have never experienced before. However, if healthcare CFOs have the right data at their disposal, they can not only protect margins but also make strategic decisions and lead their organizations to long-term success.

These eight indicators provide a solid, realistic basis for more effective cost management.

In medical finance, the adage still applies:

What gets measured gets managed. What gets managed becomes sustainable.

If your hospital is seeking clearer insights into expenses, supplier performance, and contract opportunities, Valify’s platform, designed specifically for this purpose, enables hospitals to make data-driven, results-based decisions.

Discover how Valify empowers your organization with cost control and spend management. Request a demo now.

FAQs

Which data point delivers the fastest savings?

Supply cost per case and purchased services often produce the quickest, most visible savings.

How often should CFOs review these metrics?

Weekly for active operations, monthly for deeper trend reviews.

Can smaller hospitals track these without costly tools?

Yes—basic dashboards, organized spreadsheets, and clear workflows can cover the essentials.

How do these data points support value-based care?

They highlight inefficiencies, improve resource allocation, and ensure care quality aligns with cost expectations.

What’s the biggest barrier to acting on this data?

Siloed departments and slow adoption of shared processes.

Source: Statista – Hospital

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Jessica Burns Featured in The Journal of Healthcare Contracting – Women Leaders in Supply Chain

As the COO of Valify, Jessica Burns’ role is multifaceted and centers around driving operational excellence across the organization. She manages Valify’s strategic roadmaps, financials, and internal processes to ensure alignment with business objectives. This includes streamlining client delivery, data management, business intelligence functions, client onboarding, service level agreements, and quality assurance. Burns is also heavily focused on automating their operational and client delivery processes, which allows Valify to provide rapid and valuable insights into non-labor cost management for clients. By fostering an environment of continuous improvement, she ensures that operational efficiency and client success remain at the forefront of Valify’s initiatives.

What is a recent or current project you’ve been excited to work on?

One of the most exciting projects we have recently undertaken at Valify is integrating AI into our application. We have been training our large language model (LLM) to provide our clients with the ability to rapidly generate data insights on their purchased services spend. This project is transforming how our clients can quickly access and interpret their spending data, enabling them to identify cost-saving opportunities more efficiently. It has been incredibly rewarding to see how this integration enhances their ability to manage non-labor costs effectively.

How has the category of purchased services changed over the last few years? Why is power benchmarking so important for today’s health systems?

In the last few years, especially post-pandemic, there has been more awareness of the significant portion of overall healthcare spending on purchased services, which often accounts for nearly 50% of an organization’s non-labor expenditures. With the complexities in contracts and service requirements, healthcare organizations have recognized the need for continuous monitoring and benchmarking. Power benchmarking is crucial because it allows health systems to compare their spending against industry standards, identify inefficiencies, and make data-driven decisions to ensure their expenditures align with current needs and market conditions. This ongoing evaluation is essential to optimizing costs and dedicating more resources to patient care.

What industry-level trends are you keeping an eye on as we head into the close of 2024 and beginning of 2025?

As we approach 2025, Valify is particularly focused on the expanding role of AI and data analytics in healthcare cost management. AI is becoming a transformative force, allowing healthcare organizations to rapidly analyze large volumes of data, uncover spending patterns, and make more informed strategic decisions. We are also monitoring advancements in automation. These technologies can significantly enhance operational efficiencies and improve data quality by quickly identifying inconsistencies or errors in our clients’ data, allowing for more accurate insights and optimized decision-making. Additionally, with the ongoing focus on reducing healthcare costs, there is a push toward more dynamic, real-time data analysis, helping organizations adapt to market changes quickly. These trends will continue to shape the landscape of cost management and operational strategy in the healthcare industry.

When it comes to diversity in the U.S. healthcare supply chain workforce, has the industry improved since you started your career? If so, in what ways? And, what work remains to be done?

There have been significant improvements in diversity within the healthcare supply chain workforce, with more women and individuals from various backgrounds taking on leadership roles. Organizations are increasingly recognizing the value that diverse perspectives bring to strategic decision-making, innovation, and operational efficiency. However, there is still work to be done to ensure diversity extends across all levels, from entry-level to executive leadership positions. Ongoing efforts are needed to create inclusive environments where diverse talent can thrive and contribute to driving the industry forward.

What is the best piece of advice you’ve ever received?

The best piece of advice I received early in my career was to be “confident yet humble.” This principle has guided me through many challenging situations, reminding me to lead with conviction while staying open to learning and collaboration. This advice was given to me by a CIO who deeply believed in the power of servant leadership and emphasized the importance of leading by serving others. He encouraged every manager in the organization to undergo servant leadership training, emphasizing the importance of leading by serving others. Inspired by this guidance, I later took on the role of teaching servant leadership at a local university. This approach has shaped my leadership style, reinforcing the idea that success in healthcare is achieved not just through strategic decisions, but also by nurturing and empowering those around us.

Provided by The Journal of Healthcare Contracting, Dec. 2024 Edition: Women Leaders in Supply Chain.

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Valify Hosts Inaugural Summit for Success in Purchased Services

FRISCO, Texas, Dec. 18, 2024Valify, the expense management technology, suite of advisory services and preferred supplier network empowering healthcare leaders with clean data and insights for decision making, held its inaugural summit in Frisco, Texas, on September 25-26, 2024. The Valify Summit offered providers an opportunity to explore key areas of focus for optimal savings and success in purchased services.

With its theme, “Winning at Purchased Services,” the Valify Summit demonstrated the company’s partnership with clients to drive mutual success. Attendees heard from experts and leaders from across the industry about what is shaping the future of the supply chain in healthcare and how they are succeeding at purchased services.

direction sign for Valify summitOur clients are at the heart of everything we do. This summit demonstrates how we build strong, collaborative relationships with clients and how we go beyond our solutions to provide actionable insights to healthcare leaders,” said Les Popiolek, Chief Executive Officer at Valify.

During the summit, hospitals and health systems absorbed tangible solutions and best practices across an array of key topics, such as the importance of listening, AI and supply chain technology, and strategies for winning at purchased services. The event also included several Valify-led breakout sessions:

AI 101: Using AI to Accelerate Analysis and Sourcing in Purchased Services: Matt Clark, Chief Technology Officer at Valify, and Rick Mattock, Director of Product Management at Valify, discussed how recent technology advancements have made it economical for software providers to offer GenAI features, requiring both providers and users to take a risk-based approach when evaluating where AI should be applied.
Power Benchmarking – A Year in Review: Ben Bailey, Director of Benchmarking at Valify, shared several trends found from facilitating power benchmarking for providers across the country, including how health systems are standardizing services and using KPIs to assess vendor performance.
Valify Solutions Group (VSG) – Getting More Bang for Your Buck: Andy Motz, Vice President of Valify Advisory, unpacked how VSG enhances value through its purchased services portfolio covering more than 250 categories.

Attendees also received an exclusive preview of Valify’s technology roadmap, showcasing upcoming features, modules and plans. This included how Valify continues to integrate AI into its solutions to help hospitals and health systems work more efficiently and gain valuable insights into their purchased services spending.

For more information on how healthcare providers can benefit from Valify as their complete purchased services partner, please visit www.getvalify.com.

About Valify
Valify’s full-service capabilities empower healthcare leaders to easily optimize their purchased services programs, end-to-end. When healthcare purchased services go unexamined, you lose visibility, insights and money. At Valify, we use our expense management technology, advisory services and GPO to help hospitals become more efficient, transform purchased services and improve patient experience. For more information, please visit www.getvalify.com.

Contact
Shara Smith
Shara.Smith@GetValify.com

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On-Demand Webinar: Strategic Sourcing in Purchased Services

 

Webinar Learning Objectives

By the end of this webinar, you will be able to:

  • Identify, collect and establish specific benchmarks across multiple purchased services categories
  • Use leading practices to collaborate between a health system, an implementation partner, a technology partner and your GPO
  • Identify methods and tools for effective collaboration with external vendor partners

 


 

Presenters:

Andy Motz, HealthTrust
Assistant Vice President of Valify Solutions Group custom contracting and advisory services. His experience includes serving as Chief Procurement Officer for a Midwest health system and over ten years of Supply Chain consulting with Deloitte and Navigant at academic medical centers, community hospitals, and large IDNs.

As a purchased services sourcing consultant, Motz focuses on strategically positioning his clients to negotiate contracts that achieve better pricing, service levels, and quality outcomes.

 

Anna Kim, Valify
Anna is the newest addition to the Client Success team at Valify, the only web-based purchased services benchmarking and analytics platform. She works closely with healthcare organizations across the country to quickly identify, benchmark and track savings in purchased services, mitigate financial risk and reduce the overall cost of operations. Prior to Valify, she supported health systems and hospital marketers with their communication strategies.

While she is based out of Nashville, she enjoys traveling all over to meet with her clients and strengthen those relationships.