Valify AI Chat: Turning Purchased Services Data into Clear, Confident Decisions

Valify AI Chat: Turning Purchased Services Data into Clear, Confident Decisions

Key Takeaways

Healthcare organizations need clarity, speed, and confidence to effectively manage purchased services spend. Valify AI Chat delivers all three by transforming complex, fragmented data into intuitive, actionable intelligence. Through a conversational, context-aware experience, teams can move from question to insight to action—faster than ever before.

A New Approach to Managing Purchased Services

Purchased services remain one of the most complex and difficult areas of healthcare spend. Data is often fragmented across hundreds of vendors, multiple departments, and disconnected systems. As a result, organizations struggle to gain clear visibility into where dollars are going—or where opportunities for savings exist.

Traditional approaches rely heavily on spreadsheets and static reports. These methods are time-consuming, difficult to interpret, and rarely provide a complete picture. Even with significant effort, many health systems leave 10–30% of potential savings unrealized due to gaps in visibility and execution.

Valify AI Chat changes this reality.

Introducing Valify AI Chat

Valify AI Chat is a conversational, AI-powered experience designed specifically for the complexity of healthcare purchased services. It transforms how organizations explore, analyze, and act on spend data by replacing static reporting with a dynamic, intuitive interface.

Users can simply ask a question—just as they would in a conversation—and quickly receive clear, relevant answers. No technical expertise or specialized training required.

With AI Chat, clients gain:

  • Clarity into purchased services spend
  • Faster access to actionable insights
  • The ability to explore data without starting over

All within a single, seamless experience.

Built for Purchased Services Decision-Makers

Valify AI Chat introduces a fundamentally different way for teams to interact with their data:

Conversational Exploration

Users can ask questions in plain language—from high-level summaries to detailed category breakdowns—and receive clear, actionable responses instantly.

Context-Aware Intelligence

AI Chat remembers prior questions and responses, allowing users to refine their analysis, compare scenarios, and dig deeper without resetting their workflow.

Continuous Insight Discovery

Each interaction builds upon the last, enabling a natural progression from initial question to deeper understanding and informed action.

Meet Val: Your AI Data Retriever

At the center of the experience is Val, Valify’s generative AI-powered data retriever that transforms complex analytics into a simple, conversational experience. Ask a question in the chat and Val gets to work.

  • Quickly analyzes spend patterns and retrieves key insights
  • Guides teams from insight to action.
  • Helps surface opportunities that might otherwise remain hidden

Val acts as an always-available guide, helping teams navigate complexity and uncover meaningful answers quickly.

What Valify AI Chat Delivers

Valify AI Chat combines advanced AI with healthcare-specific data expertise to deliver measurable impact:

  • Robust Answers, Seamless Flow
    Explore spend across more than 1,400 purchased services categories with ease
  • Insights That Evolve
    Context-aware AI builds on prior questions, enabling deeper analysis without interruption
  • Faster Path to Savings
    Identify cost-reduction opportunities, vendor patterns, and quick-win initiatives
  • AI-Enabled Visibility
    Assess contract coverage, evaluate diversity spend, and analyze category performance
  • Enterprise-Grade Data Protection
    Secure infrastructure, controlled access, and responsible AI governance ensure trust and reliability

From Data to Action—Faster

Valify AI Chat eliminates the need for manual analysis and static reporting. Instead of spending hours compiling and interpreting data, teams can:

  • Identify top savings opportunities in seconds
  • Pinpoint “low-hanging fruit” for immediate impact
  • Gain a clearer understanding of spend patterns across vendors and categories
  • Make decisions with greater clarity and confidence

This shift enables supply chain, finance, and operations teams to focus less on data gathering and more on executing meaningful improvements.

Why It Matters

Healthcare organizations are under increasing pressure to manage costs while maintaining high-quality care. Purchased services—often one of the least visible spend categories—represent a significant opportunity for improvement.

Valify AI Chat helps organizations:

  • Reduce analysis time and reliance on spreadsheets
  • Enable self-service access to insights across teams
  • Improve consistency and transparency in decision-making
  • Discover “low-hanging fruit” or “quick win” saving opportunities with ease
  • Valify is the clear differentiator— there’s no other tech like it in purchased services

By making complex data easier to understand and act upon, Valify AI Chat enables organizations to move with greater clarity and control.

A New Standard in Purchased Services Intelligence

Valify AI Chat is more than a new feature—it represents a shift in how healthcare organizations approach purchased services management.

By combining conversational AI with deep industry data, Valify empowers users at every level—from analysts to executives—to explore insights, uncover opportunities, and take action with confidence.

Frequently Asked Questions: 

What is Valify AI Chat?

Valify AI Chat is a conversational AI experience that helps healthcare organizations explore, analyze, and act on purchased services spend using natural-language questions. It delivers instant clarity and deeper insights across 1,400+ categories.

Why is this feature important?

Purchased services are historically fragmented and difficult to analyze. Leaders often lack a complete picture of spend. Valify AI Chat was built to solve this by replacing static reports with dynamic, intuitive, AI-driven exploration.

How does the conversational experience work?

Users simply type questions — from high-level summaries to detailed category inquiries — and receive clear, actionable answers without needing technical expertise. Users can simply type in questions such as “can I get a pie chart of my laundry and linen spend by supplier?”

What makes the AI “context-aware”?

The system remembers previous questions and responses, allowing users to drill deeper, compare scenarios, and continue the conversation without starting over.

Who is “Val”?

Val is Valify’s generative AI-powered data retriever — a friendly, approachable guide that helps users navigate complex spend data and uncover insights quickly.

What types of insights can users access?

Users can explore spend visibility, contract coverage, diversity classification spend, savings opportunities, and AI-generated charts that highlight trends and patterns.

Is Valify AI chat secure and trustworthy?

Yes. Valify AI Chat is built on responsible AI principles, ensuring secure, transparent interpretation of every inquiry.

Who can use Valify AI Chat?

The feature is available to all Valify customers and is designed for both everyday users and advanced analysts across supply chain, finance, and operations.

How does this improve decision-making?

By turning complex data into intuitive insights instantly, teams can move faster, uncover savings, and make more confident decisions.

What are some questions that are likely to be asked?

  1. Can I get a pie chart of my [pick category] spend by supplier?
  2. Tell me more about [pick vendor]
  3. Tell me more about [pick category]
  4. Do I have any indicators in this category? If so, Summarize them for me.
  5. What are my index scores for this category for the health system and for each entity?

Take the Next Step

See it in action.
Ask a question. Explore your spend. Discover savings.

Connect with Valify today. Contact Us to reduce the cost of health system purchased services

Additional resources From software to services: how AI is changing what healthcare buyers expect
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How Valify Built a Fully Automated AWS Data Import Pipeline to Improve Speed, Scale, and Reliability

Key Takeaways

Valify transformed a manual, error-prone data import workflow into a fully automated AWS pipeline. By standardizing data formats, consolidating delivery channels, and orchestrating imports with AWS services, the team achieved faster processing, improved reliability, and scalable infrastructure that supports continued growth. This automation now strengthens the foundation of Valify’s healthcare spend analytics technology and purchased services benchmarking platform.

The Manual Data Import Process and Its Limitations

The core challenge we set out to solve was removing the manual execution from our data import process to streamline the workflow and enable scale. At the time, an analyst operated directly within a Linux environment, manually triggering scripts and running queries step by step until an import was completed. While this approach functioned in theory, it relied heavily on human intervention and was never designed to scale with the growth of the business.

As Valify expanded, we were consistently using nearly every available day within our SLA just to publish data on time. That limited buffer created downstream bottlenecks, particularly between the data ingestion and categorization teams, and left little room to absorb delays, rework, or unexpected issues.

Compounding the problem, the process relied heavily on manual execution and sequencing, which increased the likelihood of human error. These errors were rarely the result of poor execution, but rather a predictable outcome of a workflow that required too many hands-on steps and too much tribal knowledge.

It became clear that while the process technically worked, it was doing us no favors in the long term. If we wanted to support continued growth, reduce risk, and improve throughput, we needed a more resilient and scalable solution. These challenges are common in legacy data ingestion workflows, where manual scripts, inconsistent file formats, and human-driven sequencing limit throughput and reliability.

Automation Starts with Standardization

Automation Starts with Standardization

Over time, Valify had accumulated a wide variety of data feeds that reflected client-specific constraints rather than system-wide consistency. Historically, we accepted client data in whatever format it could be delivered, which led to manual preprocessing steps for many feeds. While we provided data specifications, they were not strictly enforced, and exceptions gradually became the norm.

This variability made automation effectively impossible. Before we could automate anything, we needed to eliminate ambiguity within our data ingestion workflows.

Tightening Data Specifications

We began by revisiting and tightening our existing data specifications, making them more explicit and less open to interpretation. These updated standards clearly defined:

  • Accepted file formats
  • Required data structures
  • Mandatory fields
  • Rejection criteria for non-compliant feeds

Once those expectations were established, we collaborated with client IT teams, particularly those with the most problematic feeds, to resolve recurring issues and eliminate the need for manual file manipulation.

Consolidating File Transfer Channels

We simultaneously addressed the file transfer process. Data was arriving through multiple channels, including SFTP (our preferred method), ShareFile, and email. Each delivery required an analyst to manually review files and create a Trello card to initiate downstream work.

With multiple intake paths, this introduced unnecessary risk. Missed notifications or overlooked files could result in work never being queued.

To reduce that risk, we worked with clients to consolidate file delivery to SFTP or ShareFile, both of which provide reliable upload notifications. This allowed us to move away from manual monitoring and toward a more deterministic, event-driven intake model.

Laying the Foundation for Automation

Standardizing both the data structure and delivery mechanism laid the foundation for everything that followed. Without that groundwork, automation would have amplified existing inconsistencies rather than eliminating them.

By enforcing consistent schemas and consolidating delivery channels, Valify created a predictable intake layer capable of reliably triggering downstream AWS automation.

Choosing AWS Tools for Data Import Automation

A Simplest Viable Product Mindset

When evaluating tools for automation, we intentionally adopted a “simplest viable product” mindset. Rather than rebuilding or refactoring existing import logic, we focused on eliminating the most manual and error-prone part of the workflow: triggering and orchestrating the import process itself.

Preserving Stable Import Logic

We already had well-tested shell scripts powering our imports. The challenge was not execution, but consistency, ensuring those scripts ran at the right time, in the correct order, and with full visibility. With that in mind, we designed the automation around orchestration rather than reinvention.

Selecting AWS Services for Orchestration

To accomplish this, we implemented a combination of:

  • AWS Lambda
  • Amazon S3
  • Amazon SQS
  • Amazon CloudWatch
  • AWS Systems Manager Automation

Each service played a role in creating a scalable, event-driven orchestration layer without rewriting the underlying import logic.

Codifying the Manual Workflow

We began by creating a Systems Manager Automation document that explicitly defined each step of the import process. Using JSON, we mapped out the same sequence of scripts and validations an analyst had previously executed manually. In effect, this document became a codified version of the human workflow.

Moving to an Event-Driven Trigger Model

To trigger the automation, we introduced an AWS Lambda function that executes the Systems Manager Automation document whenever a new file is uploaded to a designated S3 bucket. This allowed us to shift from a manual, schedule-driven process to an event-driven model where data availability itself initiates processing.

Automating File Delivery with MOVEit and Amazon S3

Establishing a deterministic file intake foundation for automation

Standardizing Inbound File Transfers

To ensure files reliably reached Amazon S3, we revisited how data was transferred into our environment. As part of this effort, we began migrating direct SFTP feeds to our enterprise file transfer platform, MOVEit. This transition allowed us to standardize inbound transfers and automatically forward uploaded files into our S3 bucket.

By centralizing transfer through MOVEit, we reduced variability at the ingestion layer and created a controlled entry point into our AWS environment.

Creating a Predictable Handoff into the Pipeline

By centralizing file delivery through MOVEit and Amazon S3, we established a clean, predictable handoff into the automation pipeline. Once a file lands in S3, the AWS Lambda trigger initiates the Systems Manager Automation workflow, which processes the data without human intervention.

Centralizing delivery into S3 ensures every file enters the pipeline consistently. This guarantees that Lambda can trigger the import workflow immediately upon file arrival, reinforcing the event-driven architecture and eliminating manual intake dependencies.

Maintaining Visibility with Power Automate and Trello Integration

Moving to an event-driven pipeline required careful balance. While execution became automated, we maintained clear visibility into every file upload and workflow initiation.

Preserving Visibility After Removing Manual Execution

While automation removed the need for manual execution, we were careful not to remove visibility from the process. When a file is uploaded to Amazon S3, an email notification is generated to signal successful receipt.

We leveraged Microsoft Power Automate to monitor these notifications. Power Automate monitors incoming email notifications, extracts and parses the relevant metadata, and structures the information required to create a Trello work item.

That structured data is then sent to Trello using its email-to-board functionality. This automatically generates a card on the appropriate board and preserves our existing workflow without manual intervention.

Replicating the Existing Analyst Workflow

This mirrors the same workflow an analyst previously handled manually, but with improved reliability and consistency. Every file upload results in a visible and traceable work item, ensuring downstream teams are notified promptly and no data enters the system silently.

The Outcome

The outcome is a fully automated intake and processing pipeline that maintains human awareness where it matters, while eliminating manual intervention where it does not.

Managing Import Volume with an AWS SQS Automation Queue

As automation increased throughput, we began running imports consistently through the event-driven pipeline. Over time, we observed predictable surges in file volume at certain points in the month.

Identifying Peak Execution Risk

During high-volume periods, multiple imports could be triggered in rapid succession. This created the risk of execution timeouts and resource contention across the system.

Although the automation was functioning correctly, simultaneous processing placed pressure on compute resources and downstream dependencies.

Introducing an SQS-Based Automation Runner

To address this, we introduced an automation runner queue using Amazon SQS. Rather than executing imports immediately upon file arrival, each job is placed into the queue and processed in a controlled, sequential manner.

This queue-based approach allows the system to regulate throughput, maintain stability during high-volume periods, and ensure every import completes successfully without overwhelming downstream resources.

Decoupling Arrival from Execution

By decoupling file arrival from execution, we gained both reliability and flexibility. File uploads still trigger the workflow, but execution is controlled in a predictable sequence.

This approach preserves the event-driven nature of the architecture while improving resilience under peak load conditions.

Embedding QA and Observability into the Automation Pipeline

The final component of the automation workflow was a formalized QA layer. In the original manual process, analysts performed a series of validation checks after each import, including spend validation, date range verification, and confirmation that both PO and non-PO transactions were present where expected. These checks were critical, but they relied entirely on human execution and consistency.

Integrating QA Directly into Automation

To standardize this process, we integrated QA checks directly into the automated workflow and leveraged Amazon CloudWatch for monitoring and alerting. Each import is now evaluated against a consistent set of validation criteria, and the outcome of those checks is logged and observable in real time.

Immediate Failure Handling and Notifications

If an import fails any QA validation or encounters an execution error, the automation halts immediately and a notification is sent to the team. This ensures issues are surfaced early, before downstream processing begins, and that no file progresses through the pipeline without meeting baseline quality standards.

Full Workflow Transparency at Scale

By embedding QA and observability into the automation itself, we achieved full transparency across the workflow and eliminated the risk of missed or inconsistent checks, regardless of volume or timing.

How Automation Elevated Our Team and Improved Scalability

At its core, this effort was about more than automation. It was about changing how we approach data work. By removing manual execution, enforcing standards, and embedding quality directly into the pipeline, we created space for our team to operate as data engineers rather than task-driven analysts.

Leveraging AWS allowed us to build these capabilities incrementally, selecting the right service for each problem while maintaining clarity and control. The result is a system that scales with our data, supports our people, and positions Valify for continued growth.

Automation did not replace expertise. It amplified it. By strengthening our data ingestion foundation, we improved reliability, protected quality, and enabled our team to focus on higher-value engineering and analytics work.

Want to learn more?

Reliable data processing is foundational to accurate analytics and informed decision-making. If you are interested in how Valify’s automated infrastructure supports scalable, consistent data delivery, we would welcome the opportunity to connect.

Contact us at info@GetValify.com or visit Valify to learn more.

Trello Automation Workflow

Trello Automation Workflow

Overall Automation Workflow

Overall Automation Workflow

FAQs:

Q: What benefits has Valify seen since implementing automation?

A: The automated pipeline has improved reliability, reduced processing time, increased scalability, and minimized manual intervention. It also strengthened data quality and created more operational capacity for the team.

Q: What benefits do customers receive when their data is processed through Valify’s automated pipeline?
A: Customers receive their data faster and with greater accuracy. Automation reduces manual handling, which lowers the risk of errors and ensures more consistent, reliable results. The end result is quicker turnaround to insights and higher confidence in the data delivered.

Q: What AWS services power Valify’s automation pipeline?
A: AWS Lambda, S3, SQS, Systems Manager Automation, and CloudWatch.